本期內容簡介
 
你們的對話是成功，還是失敗？
如何找出組織中的陷阱？
Are your conversations succeeding or failing? How to identify traps in your organization
 
如果組織中重要的對話沒有成功、或沒有出現，其耗費的成本可能比你想像的更高。
我們於2017 年推出的「勁道與匡騰公司聯合製作電子書」（Fierce Ebook in Partnership with Quantum Workplace）中，就記錄了職場上對於「溝通不良」這件事的感受，結果發現，大約有50％的員工認為本身的對話品質不算太好。而如果有一半的時間裡，溝通都處於不良的狀態，整體營收自然會受到負面的影響。
If important conversations are not succeeding or not happening in your organization, it's costing you more
than you might realize.
Our 2017 FIERCE EBOOK IN PARTNERSHIP WITH QUANTUM WORKPLACE captured perceptions on workplace miscommunication and found that approximately 50% of employees rated their conversations as less than great. If miscommunication is occurring half the time, it's leading to losses in revenue.
 
黛博拉‧ 漢彌爾頓（Debra Hamilton）在所寫的「造成公司財務損失的十大電子郵件疏失」（Top Ten Email Blunders That Cost Companies Money） 這篇文章裡指出，溝通不良會讓有百名員工的小公司，每年平均損失四十五萬美元，而在千人的大公司裡，每年造成的損失更超過四百萬美元。
你或許會覺得，自己的組織已經很努力在進行重要的對話，但這類對話進行的方式，卻會關乎對話結果是否成功。如果對話不成功，對員工的投入程度、績效表現與整體獲利，都可能造成負面影響。
In her article 'TOP TEN EMAIL BLUNDERS THAT COST COMPANIES MONEY,' Debra Hamilton reported that miscommunication costs small companies of 100 employees an average of $450,000 per year. In a 1,000-person company, that's a loss of over $4 million a year.
You may think your organization is making an effort to have important conversations, but how they're being had can make all the difference in whether they're successful. When they don't succeed, it can have a negative impact on engagement, performance, and profit.